Published: 09 December 2021
Advice from Culverhay Berkeley Surgery. The sheer volume of calls from people trying to book a vaccination is overwhelming the system. That's why people are getting disconnected.
We need to keep the phone lines clear for people needing same day appointments first thing in the morning.
Please wait for your text from the surgery and book online. Only ring if you are certain you have been missed or cannot book online, listen to the answer message and select option 4. Do not ring until the hub is able to take your calls, ie after 10am.
If your call is to book a non urgent appointment or test results etc please wait until after 11am when there are less calls.
If you have covid related questions you can always ring 119
I trust you all understand how important it is that those who need to get to speak to a GP when they need too.